boston dog photographer

Because every dog has a  tale

Because every dog has a  tale

How to Measure Brand Loyalty: A Brand Strategist’s Perspective

Think about your favorite brands. What comes to mind? Most likely, you think of the products they make or the services they provide. But what if I told you that strong brand loyalty isn’t just about the product or service itself? In fact, developing a loyal following has a lot more to do with how well you connect with your customers on an emotional level. So how do you measure brand loyalty? And what can you do to boost it? Keep reading for insights from a brand strategist!

What is brand loyalty?

Chances are, you’re loyal to at least one brand. Maybe it’s the coffee you buy every morning, the clothes you wear, or the car you drive. But what is brand loyalty, and why do some people feel so strongly about certain brands?

At its most basic, brand loyalty is simply when someone prefers one brand over another. This can be for any number of reasons, from quality to price to values. This is when your customers have the choice and compelling reasons to choose another brand, but they choose yours.

For example, someone might only buy American-made products, or they might only buy from companies that are environmentally friendly. Or, they might simply like the way a certain product tastes or performs. Whatever the reason, brand loyalty typically leads to repeat purchases and positive word-of-mouth marketing.

Why is brand loyalty important for your business?

There are many reasons why brand loyalty is important for businesses.

First of all, loyal customers are more likely to make repeat purchases. They also tend to spend more money on products and are less price sensitive than other consumers. In addition, loyal customers are often willing to act as brand ambassadors, spreading the word about their favorite products to friends and family. Finally, loyal customers provide valuable feedback that can help businesses improve their products and services.

[Further reading: Why Brand Loyalty is Important and how working with a brand strategist can help you grow]

As a brand strategist, one of my key goals is to create loyalty among your target audience. But how do you know if your efforts are actually paying off? By measuring brand loyalty. This can be done in a number of ways.

How to Measure Brand Loyalty?

Metric #1: Brand Awareness

One way to gauge brand loyalty is through brand awareness. This simply refers to how familiar people are with a particular brand.

If a high percentage of people are aware of a brand, it’s likely that there is a strong level of brand loyalty among its customers.

Brand awareness can be measured through surveys, focus groups, or even online research. So if you’re looking to get an idea of how loyal people are to a particular brand, brand awareness is a good place to start.

Metric #2:Brand Value

Another way is to look at brand value. Brand value is the worth that customers ascribe to a particular brand. This can be based on a number of factors, including quality, reputation, and customer service. 

What motivates loyalty is the perceived value of the goods or services offered by your brand. A customer’s perception of the worth of your good or service in relation to them specifically is known as perceived value.

Measuring brand value can help you to understand how loyal your customers are and how much they’re willing to spend on your product. In today’s competitive market, understanding your brand value is essential for ensuring long-term success.

Metric #3:Brand Trust

Brand loyalty is also a measure of how much customers trust your brand. And that trust can be a powerful indicator of future sales.

After all, customers who trust your brand are more likely to stick with you during tough times. They’re also more likely to recommend you to friends and family.

So how do you measure brand trust? One way is to ask customers how likely they are to recommend your brand to others. Another is to track customer retention rates over time. By studying customers who have been with your brand for a long time, you can get a sense of how much they trust your brand.

Ultimately, measuring brand loyalty can help you identify opportunities to build deeper relationships with your best customers.

By tracking these metrics, you can get a good sense of whether your brand strategy is working. If not, it’s time to go back to the drawing board!

Photo credit: Mindy Dutka/

Tips to create a strong relationship with your customers and keep them coming back for more?

A relationship with your customers that will last over time and keep them coming back requires a few key components. By incorporating these essential ideas into your strategy, you’ll attract clients who will value and promote your brand everywhere they go.

  • Consistency

Can people rely on you? People want to know that they can. Therefore everything you do, from the goods and services you provide to your level of customer service, must consistently live up to their expectations.

Additionally, you must ensure that the caliber of your work either maintains the same or becomes better as you develop and advance. If customers are dissatisfied with your job and your treatment of them, they won’t stay.

  • Personalize the experience

It’s no secret that people like to feel special.

Whether it’s getting a table at a crowded restaurant or having our name remembered at a store, we all like to be treated as individuals. And when it comes to business, this couldn’t be more true. 

In today’s competitive market, businesses need to find ways to stand out from the crowd and build loyalty with their customers. One way to do this is by personalizing the customer experience. By tailoring the experience to the individual, businesses can create a deeper connection with their customers and build lasting loyalty. From customized product recommendations to sending personalized thank-you notes, there are endless ways to make the customer feel valued and special. And when done right, this can be a powerful tool for building brand loyalty.

  • Create Valuable content

A brand with a reputation for producing high-quality, original content that resonates with its audience will get followers. Make sure your material is well-researched and fact-checked so that your audience is more knowledgeable and, as a result, more devoted to and passionate about your company.

How do you get customers to really love your brand? Creating valuable content and powerful tools that speak to your audience like custom brand photography.

Custom photography can also build brand loyalty and make your business more visible. By having professional photos taken of your products, you can create a more personal connection with your customers. In addition, custom photography can help you tell your brand’s story in a more visually compelling way. 

Using custom photography can show potential customers that you are invested in your product and that you care about the quality of your visuals.  

If you can get your customers to say “Hey, this is really great stuff!”, you’ll be well on your way to building a loyal following of customers and fans who will keep coming back for more.

[Further reading: How Can You Utilize the Art of Visual Storytelling for Your Pet Business?

Measuring brand loyalty is important for understanding how well your company is doing. By understanding how and why customers are loyal to your brand, you can tailor your marketing efforts to create even more devoted customers. 

By tracking customer behavior, you can get a good idea of how loyal they are to your brand. If you find that there’s room for improvement, don’t worry – there are plenty of ways to increase brand loyalty. 

Photo credit: Mindy Dutka/

Promote brand loyalty for your pet business

I understand the importance of creating an emotional connection with your customers, and I know how to craft a compelling narrative that will make them fall in love with your brand.

If you want to build a pet business that people are passionate about or boost your existing brand loyalty, then I can help achieve that goal as a brand strategist and visual teller. Book a non-sales call at to learn more.